Customer Support Specialist-1
Mastercard · gurugram, IN
Customer ServiceGeneralcustomer-servicecall-centercommunicationproblem-solvingmultitaskinganalytical
The Customer Support Specialist will manage cancellations and monitor cancellation status for merchants, providing customer service support via chat, calls, and emails. The role requires strong analytical abilities, multitasking skills, and a focus on enhancing the customer experience. Collaboration with cross-functional teams is essential to improve processes.