IT Technology Services Senior Specialist-BASIS, HANA,SMG (10+ years)
SAP · bengaluru, IN
TechITsapbasishanacloudproject-managementescalation-managementsystem-performanceroot-cause-analysisautomationservice-delivery
The Enhanced Operations Service Specialist at SAP is responsible for ensuring quality service delivery and achieving service KPIs and SLAs. This role involves root cause analysis for service request failures, coordinating work between teams, and driving continuous improvement initiatives. The ideal candidate should have hands-on experience in SAP Basis, project management, and cloud operations.