Process Analyst – HR Contact Center
IBM · bengaluru, IN
OtherGeneralcustomer servicehr operationscommunicationproblem solvingms officeticketing system
As a Process Analyst in the HR Contact Center, you will handle HR-related queries via calls, emails, or chats. Your responsibilities include educating enquirers on processes, providing quality customer service, and resolving issues within the process. You will also monitor and process tickets in the ticketing system and provide support for escalations.