Associate / Sr Associate - Query Management
Firstsource Solutions · mumbai, IN
OtherGeneralcustomer servicecommunicationproblem solvingcrmticketing systems
The Customer Service Associate is responsible for delivering exceptional customer service by handling inquiries, resolving issues, and providing support through various communication channels. This role requires effective communication, empathy, and problem-solving skills to ensure client satisfaction and maintain positive relationships. The associate will also collaborate with internal teams and adhere to service level agreements.