Customer Service Executive-SUPPORT SERVICES-Customer Service
Kotak Mahindra Bank · mumbai, IN
Customer ServiceBanking/Financecustomer servicecommunicationms officecomplaint analysisinterpersonal skillsretail assets
Responsible for end-to-end resolution of customer requests and complaints, ensuring quality communication within defined turnaround times. Prepare weekly, fortnightly, and monthly MIS reports, and conduct complaint analysis to identify areas of customer dissonance. Strong communication and interpersonal skills are essential.