CEC Team Manager - Inbound - Credit Cards-Customer Experience Center-Contact Centre Inbound
Kotak Mahindra Bank · thane, IN
OperationsBanking/Financeteam managementcustomer experiencefinancial productsleadershipcommunicationoperational excellence
Responsible for managing a team of 70-100 officers and 6-7 Team leaders handling inbound calls for HNI/Wealth Customers. Drive operational excellence and customer experience while managing business metrics such as productivity and quality. Liaise with product and business teams to enhance process efficiency and resolve issues.