Senior Executive - Quality Compliance Analyst
EXL Service · noida, IN
OtherGeneralback officems officequality assurancequality controlutilities domainvoicequality audits
The Quality Compliance Analyst is responsible for monitoring calls and transactions, providing feedback to agents, and preparing reports. This role involves conducting ongoing analysis of quality performance and recommending improvements. The analyst will also participate in calibration exercises and coordinate process improvement initiatives.