Assistant Manager
EXL Service · kochi, IN
OperationsGeneralcommunicationdecision makingms excelhealthcareclaims managementpeople managementfeedback managementcoachingrca
Oversee and manage day-to-day operations to ensure all SLA metrics are met. Implement company policies, establish goals for teams, and monitor performance against KPIs. Manage US client relationships and coordinate staff training and development programs.