Assistant Manager
EXL Service · pune, IN
OperationsGeneralmiscrmbusiness strategyperformance managementoperations managementemployee engagementcustomer servicecommunicationteamworkcontact center management
The Assistant Manager is responsible for managing CSRs and medical services staff, ensuring operational efficiency and high performance. This role involves coaching team members, monitoring performance, and implementing best practices in healthcare management. The position requires collaboration with various stakeholders to meet service level agreements and enhance client satisfaction.