Specialist Customer Care - Intermediary Mortgage Expert
Barclays · mumbai, India
customer servicestakeholder managementmortgage knowledgetelephonymultitaskingoperational efficiencyexperienced
Job Description
Join Barclays UK as a Specialist Customer Care – Intermediary Mortgage Expert. This hybrid role involves providing exceptional customer service through inbound calls and live webchat support, guiding mortgage applications, and resolving complex queries. You will collaborate with teams across the bank to enhance customer care processes and ensure operational efficiency.
Qualifications
Proven experience delivering excellent customer service in a telephony-based environment. Effective stakeholder management skills and mortgage knowledge are highly valued.
Skills Required
- customer service
- stakeholder management
- mortgage knowledge
- telephony
- multitasking
- operational efficiency
Location
City: mumbai · Country: India