Service Design Vice President
JP Morgan · hyderabad, India
service designexperience designcustomer experienceai strategyjourney mappingservice blueprintingcross-functional collaborationinclusive designexperienced
Job Description
Lead innovative service design and AI strategy in Business Banking. Shape end-to-end customer experiences and collaborate with diverse teams to develop solutions that enhance customer satisfaction. Analyze market trends and user research to inform design decisions and optimize experiences.
Qualifications
Five years of experience in service design, experience design, or a related field focusing on end-to-end customer experiences.
Skills Required
- service design
- experience design
- customer experience
- ai strategy
- journey mapping
- service blueprinting
- cross-functional collaboration
- inclusive design
Location
City: hyderabad · Country: India