Associate - CRM - Motor Finance - Operations
Tata Capital · mumbai, India
customer servicecomplaint managementproject managementms officecrmprocess improvementexperienced
Job Description
The Associate will manage customer communication and complaints in the Motor Finance vertical. Responsibilities include leading the complaint-handling team, monitoring regulatory portals, and ensuring compliance with RBI advisories. The role requires interaction with cross-functional teams and maintaining detailed records of complaints and resolutions.
Qualifications
Bachelor degree from a recognized college/university
Skills Required
- customer service
- complaint management
- project management
- ms office
- crm
- process improvement
Location
City: mumbai · Country: India