Associate / Sr Associate - Query Management
Firstsource Solutions · bengaluru, India
customer supportcommunicationproblem solvingtechnical knowledgebpoquery managementboth
Job Description
The Associate/Sr Associate in Query Management responds to customer queries via calls, chat, and email, providing resolutions and support. This role focuses on improving customer experience through effective communication and problem-solving. Candidates should possess effective communication skills and basic technical knowledge related to broadband and internet issues.
Qualifications
Minimum SSC (10th) passed, and 10+2 for certain programs, and Any Graduation
Skills Required
- customer support
- communication
- problem solving
- technical knowledge
- bpo
- query management
Location
City: bengaluru · Country: India