Deputy Unit Manager - Operations And Service
Bajaj Finance · pune, India
customer experiencedata analysisprocess improvementemotional intelligencestakeholder managementexperienced
Job Description
The Deputy Unit Manager will analyze customer grievances and identify root causes related to IT issues, data errors, and process lapses. Responsibilities include recommending solutions, collaborating with various teams for implementation, and monitoring the effectiveness of these solutions. The role requires strong emotional intelligence and the ability to support team development.
Qualifications
4 - 5 Years
Skills Required
- customer experience
- data analysis
- process improvement
- emotional intelligence
- stakeholder management
Location
City: pune · Country: India