Deputy Unit Manager - Operations and Service
Bajaj Finance · pune, India
customer servicecrmms officeescalation managementroot cause analysisteam managementexperienced
Job Description
The Deputy Unit Manager will manage and resolve customer complaints and escalations directed to the Senior Management team. Responsibilities include conducting root cause analysis, identifying process gaps, and engaging with various teams for resolution. The role requires strong customer service skills and expertise in CRM tools.
Qualifications
Graduate
Skills Required
- customer service
- crm
- ms office
- escalation management
- root cause analysis
- team management
Location
City: pune · Country: India