Deputy Unit Manager - Operations And Service
Bajaj Finance · pune, India
customer experiencedata analysisprocess improvementemotional intelligencestakeholder managementexperienced
Job Description
The Deputy Unit Manager will analyze customer grievances and identify root causes related to IT issues, data errors, and process lapses. Responsibilities include recommending solutions, implementing changes, and monitoring outcomes through regular reports and audits. The role requires collaboration with various teams to enhance customer experience and operational efficiency.
Qualifications
4 - 5 Years
Skills Required
- customer experience
- data analysis
- process improvement
- emotional intelligence
- stakeholder management
Location
City: pune · Country: India