The role requires good spoken English and verbal communication skills, along with strong problem-solving and analytical abilities. Candidates should be adaptable, customer-focused, and capable of logical decision-making. This position is part of the Operations Management group within the Utilities sector.

Responsible for carrying out client settlement process for the Travel business. The role includes preparation of client settlements, managing customer queries, and preparation of process-related MIS while ensuring compliance with process SLAs and effective teamwork.

The role involves handling client queries via email, managing invoice scanning and indexing, and exception handling as per process requirements. Good communication skills, both written and verbal, are essential. Basic knowledge of accounts payable is required, along with the ability to maintain good relationships with peers and stakeholders.

The role involves managing customer email correspondence in a 24/7 working environment. Candidates should have a background in utilities and possess strong business writing skills to effectively handle emails from customers and internal teams.

The role involves maintaining high accuracy and productivity standards while interacting with clients via email for query resolution. Candidates should be willing to learn and participate in process improvement initiatives in a dynamic work environment.

The role requires sound knowledge of fares and geography to process manual refunds in GDS. Candidates must have knowledge of refunds, fares, and pricing, along with a travel certification. The position involves ensuring timely deliverables and maintaining high accuracy and productivity standards while interacting with clients for query resolution.

The candidate should be proficient in basic accounting terms and familiar with travel and trade terminologies. Knowledge of GDS systems, preferably Sabre, is required along with proficiency in Excel and MS Office. The role involves ensuring compliance with SLAs and interacting with front office teams.

The role involves answering incoming calls and making outgoing calls to assist customers with their enquiries, complaints, and orders. You will provide information about the company's products and services while documenting customer interactions and maintaining call logs. Escalation to senior team members may be required for complex issues.

EXL Service offers a variety of job opportunities across different functions including finance, accounting, and technology. Positions range from entry-level to senior management, catering to various experience levels. Candidates can explore roles in areas such as data analysis, project management, and customer service.